EUR Tech Helpdesk Agent (f/d/m)

Are you passionate about shaping the voice of a pan-European political movement? Are you experienced in executing digital marketing campaigns across diverse platforms and managing an international team of volunteers? Do you have a growth mindset, innovative ideas, a data-driven approach and the persuasiveness that it takes to win supporters and votes for Volt? Then apply now to join Volt Europa as our EUR Tech Helpdesk Agent and help amplify our message across Europe!

Do you want to contribute to Europe's future?

Volt stands for a united and federal Europe, where everyone has equal opportunities to fulfil their unique potential. We strive to achieve the highest human, environmental, social, and technological development together. We are a pan-European political movement with 200 elected representatives across Europe, including 5 members of the European Parliament, over 30,000 members and hundreds of volunteers who work hard to make our vision a reality. 

Volt is an inclusive movement that wants to provide space for everyone to thrive. We believe the power of diversity achieves better results for our society at large. We can only be the inclusive political movement we aspire to be, if we represent different voices and perspectives in our society. Your skin colour, gender identity, disabilities, sexual orientation or religious belief do not matter. You are welcome in our organisation, and we want to work together with you to create a better Europe for everyone. 

What will you do?

As a Helpdesk Agent, you will be a vital link between Volt Europa and our community — making sure that questions, issues, and requests coming through our support channels are handled swiftly and with care. You will:

  • Monitor and manage incoming tickets: Keep a close eye on all support requests coming in through Volt Europa's helpdesk channels, ensuring nothing slips through the cracks and every ticket gets the attention it deserves.

  • Respond to community queries: Answer questions from supporters, members, and the general public in a friendly, on-brand tone that reflects Volt's values and pan-European mission.

  • Triage and escalate when needed: Identify which tickets can be resolved directly and which require input from other teams (Tech & IT, Communications, Community, etc.), and route them accordingly.

  • Give special attention to Meta-related tickets: Handle tickets related to Volt Europa's Meta platforms (Facebook, Instagram, WhatsApp, etc.) — this is a key focus area where we're looking for extra support. Help troubleshoot issues, answer platform-specific questions, and keep our Meta presence running smoothly.

  • Maintain clear documentation: Build and keep up-to-date a knowledge base of common issues and their solutions, so the whole team can resolve recurring questions faster over time.

  • Track and improve response times: Monitor ticket volumes and response metrics, spotting trends and bottlenecks so we can continuously improve how we support our community.

  • Collaborate across teams: Work closely with the Communications and Community teams to ensure consistent messaging and a seamless experience for anyone reaching out to Volt Europa.

  • Support national chapters: Help local Volt chapters with their questions and issues, empowering them to manage their own presence effectively while staying aligned with Volt's brand and guidelines.

  • Usual time commitment needed are approximately five hours or less per week. All work can be done online and completely remote.

What do we offer?

  • The chance to be part of a growing, pan-European political movement active in more than 30 countries.

  • A collaborative, volunteer-driven community where your work directly helps people engage with European politics.

  • Flexibility — this is a remote-friendly role, so you can contribute from anywhere in Europe.

  • The opportunity to learn everything on the job. No prior helpdesk experience required — if you're organised, communicative, and passionate about Europe, we'll help you get up to speed.

Sounds like you?

You don't need a fancy CV or years of experience — you can learn everything along the way. What matters is that you're reliable, patient, and genuinely excited to help people. If you believe in a united, federal Europe and want to play a hands-on role in Volt's mission, we'd love to hear from you.

Ready to jump in? Reach out to us and let's get the conversation started. 

How to apply: 

Does this opportunity excite you? We want to hear from you! 

To ensure we assess all applications objectively, we are not asking you to apply through a cover letter, but to provide us with a CV and answer the following questions through this form. We ask all applicants the same questions so we can get an impression of what they have to offer to be successful in the position. Please ensure your answers are well-prepared and that you submit the form correctly. This is the only information from which we will select the applicants that will be interviewed for the position. We are reviewing applications on a rolling basis, so early applications are encouraged. 

Ready to jump in? Contact us at [email protected] and let's get the conversation started. ⚡

Any questions about the vacancy, or if you have any trouble accessing the form, please feel free to reach out to [email protected].